OUR customer service
Adhere to all electronic components are from the original manufacturer
8 major services and supports
High efficiency service, create better value
1. Original Parts
Adhere to the tenet of “Only Genuine, Only Original”, we promise that all the goods provided are original and authentic.Adhere that all electronic components are from the original manufacturer.
The professional procurement team in Bitronic can quickly conducts global cross-regional procurement price comparisons and realizes global product price integration, helps customers reduce costs, and provides customers with the best price solutions.
By cooperating closely with more than 1,000 suppliers in the electronics industry, we help customers quickly obtain inventory in the global electronic component distribution market, thereby reducing the lead time.
Ensure all kinds of shortage ICs, memory chips, passive components and other parts with stable delivery time:Domestic local delivery within 24 hours，2-3 days delivery for Asian sources outside China，Overseas delivery in 5-7 days
1.Quality inspection project: strict and comprehensive quality inspection process,QC team with 10 years experience in EMS quality control,complete supplier access and incoming inspection standards to ensure that parts [zero defective products] are delivered to customers
2.BOM matching: to do a centralized and stable supply of the components of the customer’s BOM list
NEED AN EXPERT?
Regarding actual needed for outsourcing testing and included:
opening inspection, X ray, Function testing, Electrial specification testing
Label checking (item no., quantity, D/C, humidity level, temperture, rohs compliance), also confirm and compare with label data base,
Element checking, printing, pin, datasheet confirm and element itself checking,
Electrical performance testing
Passive deivce resistance, capacitance and sense pass the digital electric bridge
We provides the following testing and value-added services in-house. Our staffs will provide the services to meet our customers needed.
- Solderability testing
- RoHS element analysis with the Niton Xlt XRF Analyzer
- Baking and dry-packing of components onsite to JEDEC specifications
- Tape and reel
- Vacuum sealing
- IC Programming
- CCAP counterfeit test requirements
- Bonded inventory
- JIT delivery
- Purchasing services
- Market analysis
- Customer-specific instructions
- Certificate of destruction for disposed inventory
- Customer/supplier corrective action for all service defaults
We’re here to provide exceptional customer service to each and every business partner. We’re dedicated to the highest level of quality service delivered with a sense of friendliness, professionalism and company spirit.
Our exceptional customer service includes:
- Full return policy
- Customer complaints/concerns are reviewed to detect and eliminate potential causes of non-conforming product
- The turn around time for our Customer Service representative to respond to all our customer’s inquiries is within 48-72 hours from we received.